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Privacy Policy

1. Introduction Welcome to Playbook Sports ("we," "our," or "us"). We provide a software platform that allows sports leagues, clubs, and event operators ("Organizers") to manage registrations, payments, and communications with athletes, parents, and fans ("End Users").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our registration software, or use our mobile application (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect We collect information that you provide directly to us, as well as data automatically collected through your use of our Services.

  • Personal Information: When you register an account, sign up for a program, or contact us, we may collect personal details such as your name, email address, phone number, physical address, and payment information.
  • Participant Information: We collect information about the athletes participating in Organizer programs. This includes names, dates of birth, medical or allergy information, and emergency contact details.
  • Device and Usage Data: When you use our mobile app, we automatically collect device information. This includes your mobile device ID, device model, operating system, and information about how you interact with the app.
  • Location Data: With your explicit permission, our mobile app may access your device's location to provide location-based services like directions to sports venues. You can disable this access at any time in your device settings.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

3. How We Use Your Information We use the collected information for the following purposes:

  • To create and manage your account.
  • To process registrations, payments, and assignments on behalf of Organizers.
  • To operate and improve our mobile app and registration platforms.
  • To send operational communications regarding schedules, cancellations, and organization updates via email and SMS.
  • To ensure the safety and well-being of participants.
  • To comply with legal obligations and resolve disputes.
  • Marketing and Communications: We may use your personal information to contact you with newsletters, marketing, or promotional materials related to Playbook Sports or your specific Organizer. You may opt out of receiving these communications from us by following the unsubscribe link or by replying "STOP" to any SMS message.

4. How We Share Your Information We do not sell your personal information. Because Playbook Sports acts as a platform, we share your data in the following specific ways:

  • With Organizers: When you register for an event or league, the personal and participant information you provide is shared directly with that specific Organizer so they can manage their programs.
  • With Service Providers: We share your data with third-party vendors who perform technical services for us, such as payment processors, cloud hosting, and telecommunications providers.
  • Mobile Data Sharing (SMS): No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this specific consent information will not be shared with any third parties.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Your Data Rights: Access, Correction, and Deletion We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Accessing and Updating: If you believe that any information we are holding on you is incorrect or incomplete, please contact us. We will promptly correct any information found to be incorrect.
  • Your Right to Delete: You have the right to request the deletion of your account and associated personal data. You can request data deletion by navigating to the account settings within our mobile app or by contacting us directly. Upon request, we will delete or anonymize your information, except where we are required to retain it for legal, tax, or accounting purposes.

7. Regional Privacy Rights Depending on your location, you may have specific rights regarding your personal information under local laws, such as the CCPA or PIPEDA. These rights may include the right to request access to your data, request deletion, and opt out of the sale of your personal information. We do not sell your personal information. To exercise these rights, please contact us using the information provided below.

8. Children's Privacy Our Services are intended for parents and legal guardians to register their children for sports programs. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. All information regarding children is provided directly by the parent or guardian. If we learn we have collected personal information directly from a child under 13, we will delete that information as quickly as possible.

9. Links to Other Websites Our Services may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by updating this webpage.

11. Contact Us If you have questions or comments about this Privacy Policy or how your data is handled, please contact us at:

Playbook Sports
95 River St
Hoboken, NJ 07030
support@callplaybook.com
(650) 663-5872
callplaybook.com