Parent Portal Software

Accessing the parent portal on your phone is simple! Just download our mobile app from the App Store or Google Play Store. Once installed, log in with your credentials to view schedules, receive real-time updates, make payments, and communicate with coaches - all from the palm of your hand. The mobile app includes all the same great features as the desktop version, optimized for on-the-go access.

You'll receive instant notifications through multiple channels to ensure you never miss important updates. We'll send push notifications to your mobile device, emails to your registered email address, and text messages (if you opt in) for urgent updates. You can customize your notification preferences in the portal settings to choose which types of alerts you'd like to receive and how you'd like to receive them.

Yes, we take security very seriously. All payment information is encrypted using bank-level 256-bit SSL encryption, and we're fully PCI DSS compliant. We use tokenization to ensure your actual payment details are never stored on our servers. You can also set up multiple payment methods and choose which one to use for different types of purchases within the portal.

Absolutely! Our family management features allow you to connect multiple children's activities under one parent account. You can easily switch between profiles to view schedules, make payments, and communicate with different teams. The family dashboard gives you a consolidated view of all upcoming events, making it simple to manage your family's busy schedule in one place.

Uploading documents is simple! Just go to the "Documents" section in your portal and click "Upload New." You can submit physicals, waivers, consent forms, and other required documents directly through the portal. The system will track expiration dates and send you reminders when it's time to renew. All documents are stored securely and can be accessed anytime from any device.

We're here to help! Our comprehensive help center includes video tutorials, step-by-step guides, and FAQs to answer common questions. If you need personalized assistance, you can contact our support team directly through the portal's help section or by emailing support@playbook.com. We also offer live chat support during business hours for immediate assistance with any issues you might encounter.