Playbook's scheduling system is designed specifically for the complex needs of sports facilities. You can easily manage multiple venues, courts, fields, and spaces with customizable booking rules, pricing tiers, and availability windows. The calendar interface provides a comprehensive view of all facility usage, allowing you to identify availability gaps and optimize scheduling. Customers can book available spaces online 24/7, with automated confirmation and payment processing. The system prevents double-bookings, handles recurring reservations, and manages special events alongside regular bookings, all while respecting block-out times for maintenance.

Our maintenance management system helps facility operators keep equipment and spaces in optimal condition. You can create preventive maintenance schedules based on usage hours, calendar dates, or seasonal requirements. Staff can report issues through the mobile app with photos and descriptions, creating work orders that are automatically assigned to maintenance personnel. The system tracks inventory of parts and supplies, sending alerts when restocking is needed. Maintenance history is recorded for all equipment and spaces, helping identify recurring issues and informing replacement decisions. This proactive approach reduces unexpected downtime, extends equipment life, and ensures your facility is always ready for use.

The customer portal provides a seamless experience for your facility users. Customers can create accounts, view real-time facility availability, and book spaces directly. The portal allows them to manage their memberships, purchase packages, and track usage history. Payment information can be securely stored for quick checkout, and customers can view their upcoming reservations, past bookings, and current account balance. For organizations like leagues and clubs, administrators can manage team bookings and member access through a specialized dashboard. The portal is fully responsive, allowing customers to book and manage their facility usage from any device, anytime.

Facilities using Playbook report an average revenue increase of 25% within the first year. Our platform maximizes space utilization by identifying and filling booking gaps through intelligent scheduling algorithms and 24/7 online booking availability. The system enables dynamic pricing based on peak/off-peak hours, seasonal demand, and customer segments. Membership and package options create reliable recurring revenue streams, while automated marketing tools help promote special offers during traditionally slow periods. The reporting dashboard identifies your most profitable spaces, time slots, and customer segments, allowing you to optimize your pricing strategy and space allocation for maximum revenue generation.

Yes, our system is designed to handle the complex pricing structures common in sports facilities. You can create different rate cards based on peak/off-peak hours, weekday/weekend, membership status, or customer type (individual, team, league, corporate). The platform supports recurring memberships with different access levels, multi-visit packages, and seasonal contracts. For payment processing, you can require deposits for reservations, offer installment plans for long-term contracts, and set up automatic billing for recurring bookings. The system handles refunds, cancellation policies with variable fees based on notice period, and credit management. All financial transactions are tracked in one place with detailed reporting for accounting purposes.

Playbook includes comprehensive staff management tools tailored for facility operations. You can create staff profiles with roles, permissions, and access levels specific to their responsibilities. The scheduling system allows you to assign staff to specific areas, shifts, or events while tracking labor costs against revenue. Staff can clock in/out digitally, submit time sheets, and receive schedule updates via the mobile app. The platform tracks certifications like CPR, lifeguard qualifications, or specialized training with automatic expiration alerts. Managers can monitor staff performance metrics, collect customer feedback, and maintain communication through the integrated messaging system, ensuring your team delivers consistent, high-quality service.

We provide comprehensive support tailored specifically for facility operations. Each facility receives a dedicated account manager who understands the unique challenges of sports facility management. Our onboarding process includes data migration from previous systems, custom configuration to match your facility's layout and business model, and personalized training for your staff. We offer 24/7 technical support for critical issues, ensuring your booking system remains operational at all times. Our support team includes former facility managers who understand your challenges firsthand. We also provide access to our knowledge base, video tutorials, and regular webinars on facility management best practices, revenue optimization, and operational efficiency.